Leading Outsourcing Firms in California

As the Silicon Valley executives’ gets ready to meet the US President-elect Donald Trump, they need to carefully look into the the coming years of offshore outsourcing along with the US economy in general. They will also have to talk about concerns associated to new guideline alterations especially for technology companies who employ foreign workforce or outsource their work to offshore origination or destinations. Offshore Outsourcing is a subject of debate in all circles.

The limelight is also on the offshore outsourcing tasks at Walt Disney World Resort and Southern California Edison Co, where a number of workers had been laid off as part of management’ selection to outsource the IT operations to offshore vendors. However, D2e in this present circumstance feels that this can be a boon for offshore IT service companies. It also believes that the unique policies will be favorable for both the customers in the US and the offshore outsourcing IT service providers.

So, D2e offers to the forefront some Business Process Outsourcing (BPO) service providers in California. These companies will not only help in cutting cost but will also benefit in the growth and building of the company. Although there are a number of organizations that are known for delivering offshore outsourcing services but only a few make it to the top of the chart.

Companies that outsource in California:

RemoteFace

RemoteFace is a technology and consulting company based in California, that give services in the field of web-design and development, software application, mobile application development and outsourcing services. They have successfully delivered services to their clients by helping them to focus on issues in both Canada and US for the past 10 years. They have huge experience in providing the best outsourcing services and solutions to clients across USA and Canada.

Elite Tek Services

Elite Tek Services since 2008 and has established themselves as an offshore outsourcing organization in the IT workforce and staffing domain. They supply user friendly solutions in the field of staffing, IT Workforce Solutions, and Supplier Diversity Partner. They have an area of expertise in serving the retail, financial, energy and the insurance sector.

Tiny Planet Inc

One of the highest outsource service providers in California, since 1999, Tiny Planet Inc is known for presenting innovative, cost-effective and qualitative results to clients across the globe. They place emphasis on their skills which comprise of highly skilled resources, very competitive pricing, timely delivery and the quality of their work. They help clients in offshore outsourcing too.

Encore India

A Los Angeles-based business service provider with a regional office in Visakhapatnam, India delivers quality services across areas like, Marketing, Data processing, Information Technology and engineering to name a few. The use of skilled techniques around the globe helps them to provide cost effective and efficient solutions to their clients. Offshore outsourcing is one of their key jobs.

MMC

It is a service provider well-known for helping business to augment their overall performance by outsourcing various processes to an offshore location. Their main focus is payroll processing, risk management, and benefits administration to help their offshore outsourcing business partners. With an experience of more than thirty years and about 15,000 employees, they are known to provide quality solutions to their clients.

D2e Consulting

Based in San Francisco, California, D2e Consulting is an offshore outsourcing aggregator that deals with end-to- end offshore outsourcing engagements of their clients. It is an ecosystem for services associated to the IT sector. They mainly focus on IT Offshore outsourcing preferences of clients across the US and North America. The entire D2e network consists of business partners who have a deep knowledge and expertise in their respective domains. They also provide single window for all IT Offshore Outsourcing demands. D2e also believes that Offshore Outsourcing is a win-win proposition. Research indicates that on an aggregate Offshore Outsourcing tends to increase productivity and reduce costs and prompt firms to expand domestic hiring.

Defeating the Odds of Offloading the Offshore Vendor

This isn't the case that customers are satisfied with the outcome of the overseas outsourcing steps.

The causes could possibly be:

• Not an adequate decreasing in the cost of Application/product development or maintenance because of outsourcing :  One of the reasons for groups selecting the offshore outsourcing method is to lessen the overall cost, leveraging labor arbitrage. However, if the expectation is based on individual to individual transition from onsite to offshore, it will not be actually possible to match the desires, unless suitable planning is done by the offshore provider towards sorting out a robust program management framework, both onsite and offshore, and processes for knowledge transition, knowledge management and automation using tools.

• Insufficient quality of results: The quality of deliverables may be unsatisfactory due to necessities not being captured properly, or damaged design or simply poor quality of development and testing.  

• Non-adherence to SLAs: Despite the nature of code delivered, the purchasers will not be happy if the SLAs are not met i.e. the fixes are not delivered in time or the system uptime requirements are not met etc.

• Poor quality of communication and report generation:  Well thought and thorough reporting and communication with the customer on a consistent basis is essential to cope with the distance and the cultural gap between the customer and the offshore vendor. Any exception in this aspect can result in serious customer unhappiness. 

In fact, a close analysis of the results of customer satisfaction surveys shows that in a large percentage of cases, the customers are not satisfied with their offshore outsourcing initiative or the facilities provided by the offshore vendor and would like to look for suitable alternatives. 

While many organizations may look at in-sourcing as an option, this in most cases may not be practical due to:

1. IT budget may need to be significantly elevated and the administration may not be willing to do so.
2. People may have moved to activities that they would consider as more exciting and may not be willing to move back to the old activities, and getting new people trained may result in shortage of critical company knowledge.
3. The offshore vendor may have used technology and tools, an awareness of which may not be available within the customer’ company.

In such situation, the option, if one existed, that will be most attractive to the customers is a seamless migration of the entire application portfolio to another vendor that can better meet the customer’s expectations.

The option that is now available to such potential buyers is an aggregator platform with all the components built in to deal with the issues most commonly linked to lack of client satisfaction with offshore outsourcing:

1. Quality onsite Program Management: The experience of last 2 decades of offshore outsourcing shows that onsite program management needs to be provided by a specialist top quality IT consulting company, preferably based in the USA that has deep-rooted customer relationships with US enterprises and has tested track record of having managed difficult applications.
2. Quality offshore Program Management: It may also be valuable having a specialist Offshore Program management organization provide oversight on offshore delivery to ensure that quality and SLA expectations are met.
3. Best of breed delivery organizations: Potential customers now expect the delivery organizations to have in-depth knowledge of their business and also to organize the state-of-the-art.  To meet such predictions, it may be necessary to have different vendors work on different programs depending on their area of super specialization.

Is Outsourcing of Data Analytics of any Assistance for the business Growth?

Evolution of Offshore Outsourcing– Stay Fit to Survive

So to remain in the industry, evolution is essential.  Evolution will make sure that that company got up-to date with the requirement of the needs of the client at that point of time, the trends that might help the company grab most of the market share. But with this adaptation the organization must not tamper with the quality of the product or services. Offshore outsourcing ensures that a business gets more number of target customers. Outsourcing also reduces the cost of the company. 

So we can say, a company or organization that is determined and has got the fire power to face it's competitors have to evolve to provide itself a chance to grab hold of the market share.